1. Introduction
1.1 Our Washing Washer platform is run by WASHING WASHER, affiliates, related and associated companies are collectively referred to as “WashingWasher”, “we”, “us” or “our”). We promise to exercise our responsibilities under applicable privacy laws and regulations and is committed to address the concerns of all Users of our website.
1.2 Personal data means data/information related to an individual or its business (sole proprietor or partnership) whom can be identified from the said data/information collected. Our website collects minimum personal data for the production of our Products and Services (“P&S”) and stipulated Terms & conditions (“T&C”).
1.3 By using our website, registering for an account(s) with us, visiting and accessing our website, you have acknowledged and agreed that you accept the practices, requirements and policies outlined in this Privacy Policy. Hence, you hereby consent and allow us to collect, use, disclose and process your personal data as described herein. We reserve the right to modify/update this policy where we deem fit and relevant from time to time.
2. When do we collect your personal data?
2.1 We will collect personal data when you use our website as listed below, which may not be exhaustive but not limited to:
- when you register an account(s) with us and use our website;
- when you submit any physical/electronic forms;
- when you enter into any agreement and other documentation;
- when you interact with us at our website, social media platforms and emails;
- when you carry out any type of transactions through our website;
- when you provide us with feedback or complaints;
- when you submit your personal data to us for any reason/purpose.
2.2 When you visit, use or interact with our website and/or mobile application, we may collect certain information by automated or passive means using a variety of technologies, which technologies may be downloaded to your device and may set or modify settings on your device. The information we collect may include, without limitation, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, the address of a referring web site (if any), and the pages you visit on our website and mobile applications and the times of visit.
3. What type of data will we collect?
3.1 The personal data that we may collect include but is not limited to:
- Personally Identifiable information e.g. name, gender, date of birth, nationality, passport/identification card number, country of residence, biometric data, business name and type;
- Contact Information e.g. billing address, shipping address, email address and phone numbers;
- Payment Information e.g. credit or debit card information, including the name of cardholder, card number, card issuing bank, card issuing country, card expiry date and bank account details;
- Technical Information e.g. IP Address, Time Zone, Device information;
- Behavioural Information e.g. feature you use on our website and applications, transaction information, and
- Any other information.
4. How do we use the data we collect?
4.1 We may collect, use, disclose and process your personal data for one or more of the following purposes:
- to consider, process your application and handle your transaction with us;
- to manage, operate, provide and administer your account with us at our website;
- to access to your account identity and allow us to contact you;
- to respond, process and address your requests and concerns;
- to enforce T&C and P&S;
- to identify and verify the person/identity used to access and use of our website;
- to provide you with news, special offers, and general information about other goods, Services, and events that we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
- to respond to legal processes or to comply with applicable law, governmental or regulatory requirements;
- to prevent and investigate any actual or suspected violations of our T&C due to fraud, unlawful activity, omission, misconduct and misrepresentation during the use of our website and our P&S;
- for internal administrative and auditing processes, data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our services, products, marketing and your experience.
- any other purposes not mentioned above.
5. Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track the activity on our website, services, or applications and certain information. Tracking technologies used are web beacons, tags, scripts, and local shared objects such as HTML5, advertising identifiers, and similar technologies to collect and track information and to improve and analyse our services.
Cookies may have unique identifiers and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may be used for various purposes such as to:
- provide the essential, basic functions of the use of our websites, services, or applications;
- authenticate you, or remember your user preferences and settings;
- delivering and measuring the effectiveness of advertising campaigns, such as by measuring the number of views or clickthroughs;
- analyze site traffic and trends;
- serve you relevant advertisements across other applications and websites owned by other companies (whether by us or by other advertisers); and
- enhance user interface and experience by generally understanding the online behaviors and interests of users who interact with our website, Services, or applications.
You have the right to choose to disable, block or deactivate cookies. Please note that however refusal or removal of some cookies could affect the availability, functionality, or use of our website, Services, or applications.
You may adjust your internet browser settings to disable, block or deactivate cookies, delete your browsing history or clear the cache from your internet browser. Otherwise, you may consult the help section of your internet browser for more information.
6. Will your information be stored outside Malaysia?
Your personal data/information may be transferred to, stored or processed outside of your country. Our servers and database is located and operated cloud-base within South East Asia.
7. How can you make request for a withdrawal and making changes to your consent and personal data?
7.1 You can contact our support team at: info@washingwasher.com or “Contact Us” section. We promise to address and advice you within permitted time line under the applicable law. In the case of Malaysia, the timeline allowed is not later than 21 days.
7.2 As mentioned in the earlier paragraphs, we opt to collect minimum personal data to mitigate the risk of privacy issues of all users. In the event that there is a need to collect additional data in order to make, handle and process your request(s), a reasonable fee may be chargeable. If we decide to charge a fee of any amount, we will provide you with a written estimate of the fee that we will be charging. Please note that we are not obligated to process your request unless you have agreed to pay the said fee.
7.3 We reserve the right to refuse to correct your personal data in accordance with the provisions as set out in Privacy Laws, where they require and entitle an organisation to refuse to correct personal data in stated circumstances.
8. Disclose your personal data
We may disclose your personal information in the following situations:
- With service providers: We may share your personal information with service providers to monitor and analyse the use of Services, for data storage, payment processing, and to contact you.
- For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- For legal requirements: We may disclose your data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the company, prevent or investigate possible wrongdoing in connection with the Services, protect the personal safety of users of the Services or the public and protect against legal liability.
- With affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
- With business partners: We may share your information with our business partners to offer you certain products, Services, or promotions.
- For law enforcement: We may share your information with public authorities who can require us to supply or disclose your personal information or any government authorities to which we are obliged to disclose your personal information.
- With other users: When you share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With auditors, consultants, lawyers, accountants, or other financial or professional advisers: We may share your information with auditors, consultants, lawyers, accountants, or other financial or professional advisers appointed in connection with our business on a strictly confidential basis, appointed by us to provide services to us; any party nominated or appointed by us either solely or jointly with other service providers, who provide services or conduct data processing on our behalf, or for data centralization and/or logistics purposes.
9. Retention of your personal data
We retain your data for the period necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or allowed by law. Once your data is no longer necessary for the Services or purposes, or we no longer have a legal or business purpose for retaining your data, we take steps to erase, destroy, anonymize or prevent access or use of such personal data for any purpose other than compliance with this privacy policy, or for purposes of safety, security, fraud prevention, and detection, following the requirements of applicable laws.
10. Security of your personal data
The security of your data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use reasonable means to protect your data, we cannot guarantee its absolute security.
11. Contact Us
If you have any questions or concerns about our privacy practices, your dealings with our website, our P&S and T&C, please contact our support team at: info@washingwasher.com
12. Terms and Conditions
Please visit our section entitled “Terms and Conditions” to understand and agree on the terms stated for the use, disclaimers, and limitations of liability governing the use of the website and P&S.
Last updated: 2 Jul 2023